Please note that on average we require 3 to 5 working days on average to fulfill your order before dispatching it.
Perfect Pet Deals does everything in our power to get your order to you as soon as possible. Once your order is dispatched, depending on your country or region, typical delivery time is 7-14 days with 3-5 business days processing time. *NOTE* During times of high volume, it can take up to 15 business days to process orders. Please consider any holidays that might impact delivery times.
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.
Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page.
Please allow 3-5 business days for the tracking information to show.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at firstname.lastname@example.org if you believe you have provided an incorrect shipping address.
By placing an order on Perfect Pet Deals, you are responsible for the cost of return shipping back to Perfect Pet Deals. Please refer to our Refund Policy for further information on how to make a return.
Perfect Pet Deals is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at email@example.com.